Last Updated: 1 Sep 2026
At Lapjo, we want you to be fully satisfied with your purchase. Please read our Refund and Cancellation Policy below.
1. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order, provided they have not already been shipped.
- Once an order has been shipped, it cannot be cancelled and will be subject to our Return Policy instead.
- To cancel an order, please contact us at support@lapjo.com with your order ID.
2. Returns
- We accept returns within 7 Days of delivery for products that are damaged, defective, or incorrect at the time of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original invoice.
- Please share clear photos/videos of the issue at support@lapjo.com within 7 days of delivery to initiate a return request.
3. Non-Returnable Cases
Returns will not be accepted for:
- Products damaged due to misuse or mishandling by the customer.
- Products without original packaging or invoice.
- Requests raised after the return window has expired.
4. Refunds
- Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5 To 7 business days.
- In case of a failed transaction where the amount was debited but the order was not confirmed, the amount will be refunded within 5 To 7 business days.
5. Replacements
If you receive a damaged or defective product, you may opt for a replacement instead of a refund, subject to product availability.
6. Contact Us
For cancellations, returns, or refund queries, contact us at:
- Email: support@lapjo.com
- Phone: +91 8510049611